Privacy Policy

Privacy Policy

(Based on General Regulation (EU) 2016/679 of the European Parliament and of the Council of Europe of 27-4-2016)

The confidentiality of the data is of great importance for fantazystores.gr, which wants to be transparent on the issue of their processing, and for this reason has taken all necessary measures to protect and ensure the confidentiality of their transfer (e.g. use of encryption protocol, antivirus control, firewall, etc.). Therefore, fantazystores.gr, as responsible for the personal data you submit to us and as responsible for your personal data in accordance with the applicable Data Protection Act and No. 2016/679 General Regulation, has a policy that defines how your personal data is processed and protected, which we explain in detail below:

Each time you use this website you are bound by the applicable Privacy Policy and you should read this text every time you use the website and make sure that you accept it.

Where do we store your data?

The data we collect from you is stored in the European Economic Area (EEA), but can also be transferred and processed in a country outside the EEA. Any such transfer of your personal data will take place in accordance with applicable laws. For transport outside the EEA, fantazystores.gr will use standard contractual clauses and the privacy shield as guarantees for contracts without the proper influence of the European Commission.

What are the purposes of keeping and processing your data?

The personal data you provide to us will be processed and kept in a file under the responsibility fantazystores.gr. for the following purposes:

i. the development, execution and implementation of the purchase and sale contract for the products you have purchased, or any other contract between you and us

ii. processing your requests

iii. the provision, with your consent, of information on fantazystores.gr products in the fields of decoration, textiles, ready-made fashion products and household goods and in other areas complementary to the above, including cosmetics and leather goods, as well as in the field of e-commerce), which includes, with regard to the abovementioned products, the sending of commercial mail by e-mail or other equivalent electronic means (such as SMS).

iv. In the event that you transfer to us personal information of a third party, you are responsible for informing that person of the use of his information and of having obtained his express consent that this information is given for the purposes explained above. :

(a) managing the delivery and/or verifying the correct delivery of the relevant product;

(b) answer any questions or serve any requests that either you or the third party may make.

v. If you have a Gift Card and want to return the merchandise associated with it through the online store, we will use your personal information provided to us through the return form, solely for:

(a) the management of the request and processing of the home receipt of the goods;

(b) the processing of requests relating to the Gift Card or the refund you may wish to make;

(c) confirmation of acceptance of the refund and sending by e-mail or other similar electronic means of the Payment Card with the amount of the refund.

vi. In case you choose to use your card (credit, debit, etc.) as a payment method, fantazystores.gr. informs you that it does not store or process the card details. Payment is made by redirecting to the electronic environment of each bank which may process your data itself. The fantazystores.gr. transfers your card data to third parties (e.g. banks) in accordance with the international basic principles of confidentiality and security for credit and debit cards. Using this feature may require changing your password for security reasons. Remember that security when you use this website also depends on its proper use and on maintaining certain confidential codes.

OBLIGATION OF TRUTH

The user-consumer (you) hereby ensures that the information provided is correct and accurate and undertakes to notify any change or modification thereof. For any loss or damage caused to the website or to any third party responsible for the website as a result of the provision of incorrect, inaccurate or incomplete information in the registration fields, the user will be solely responsible.

Who has access to your data?

fantazystores.gr as the controller of the file undertakes to ensure the confidentiality of your personal data and to ensure that your exercise of the rights of access, correction, deletion and opposition, by sending an e-mail to info@fantazystores.gr, in the account "Privacy". If necessary, we will ask you to provide us with a photocopy of your identity card, passport or other valid proof. Also, in order to fulfil the above objectives, we may disclose or transfer the information you have given us to fantazystores.gr affiliated companies, third-party processors, information collection centres, financial institutions or other third-party service providers; who assist in our business functions (e.g. fraud resolution, account collection, corporate and reward programs, technology service providers, financial transaction management, logistics services, transfers, order management and customer services, and/or analysis of transactions made through the website in order to provide our users with adequate guarantees in purchase transactions, etc.) or necessary to manage your purchases. We hereby inform you that by registering you and providing information either through our website or by filling in a handwritten or printed – pre-filled application, you expressly authorize us to disclose and/or transfer such information to the abovementioned. By providing us with information on this website or, otherwise, with us, you expressly authorize us to disclose and process your information as described above. Your express consent to this access/notification includes those cases where, for the effectiveness of the provision of services, suppliers may be established in the United States of America or in other countries or regions outside the European Economic Area.

What is the legal basis for processing?

For any specific processing of personal data that we collect from you, we will inform you whether the provision of personal data is objective or required to be contracted and whether there is an obligation to provide your personal data and possible consequences if you do not choose to.

What are your rights?

Right of access:

You have the right to request information about the personal data we hold at any time. You can contact fantazystores.gr, which will provide you with your personal data by email.

Right of portability:

When fantazystores.gr processes your personal data by automated means based on your consent or agreement, you have the right to transfer to you or another party a copy of your data in a structured, widely used and mechanically readable form. This includes only the personal data you submitted to us.

Right of correction:

You have the right to request the correction of your personal data if it is incorrect, including the right to complete incomplete personal data. If you have an account you can edit your personal data under your account.

Right to delete:

You have the right to delete any personal data processed by fantazystores.gr at any time, except in the following cases.

you have an ongoing case with Customer Service
You have an open order, which has not yet been shipped or sent in part
You have an un cleared debt with fantazystores.gr, regardless of the payment method
if you suspect or have overlooked our services within the last four years
your debt has been sold to a third party over the last three years or one year for deceased customers
the credit application was rejected within the last three months
if you have made a purchase, we will retain your personal data in connection with your transaction for accounting rules

Your right to object to treatment based on a reasonable interest:

You have the right to object to the processing of your personal data based on the legitimate interest of fantazystores.gr. fantazystores.gr will not continue to process personal data unless we can distinguish a legitimate ground for the process that takes precedence over your interests and rights or due to legal claims.

Your right to oppose direct marketing:

You have the right to object to direct marketing, including profile analysis done for direct marketing purposes.

You may opt out of direct marketing by the following means:

following the instructions in each marketing message
by editing your account settings

Right to restrict:

You have the right to ask fantazystores.gr to limit the process of your personal data in the following cases:

if you object to the legitimate interest fantazystores.gr. fantazystores.gr will limit any processing of such data pending verification of the legitimate interest.
if you claim that your personal data is incorrect, fantazystores.gr must limit any processing of this kind as it will verify the accuracy of the personal data.
if the processing is illegal, you may object to the deletion of personal data and request that the use of your personal data be restricted
if the fantazystores.gr no longer needs personal data but is obliged to make you defend legal claims.

ONLINE MARKET

Why do we use your personal data?

We will use your personal data to manage your online purchase at fantazystores.gr, process your orders through our online services and send you notifications about the delivery status or in case of any problems when delivering your items. We will use your personal data to manage your payments. We will also use your data to handle product complaints and warranty issues. Your personal data is used to identify you and validate your legal age for online purchases and to confirm your address with external partners. We want to offer you different payment alternatives and will conduct an analysis to find out which alternative payments are available to you, including your payment history and credit checks.

What types of personal data do we process?

We will process personal data such as contact information, i.e. name, address, email address and phone number, payment information and payment history, Credit information, Order Information, etc. Who has access to your personal data? to contact organizations to send you order confirmation, warehouse and distribution vendors to deliver your order, payment service providers for your payment, credit reporting agencies for identity and credit checks, and debt collection agencies.

What is the legal basis for processing your personal data?

The processing of your personal data is necessary in order fantazystores.gr to fulfill the management service and deliver your order.

How long have we been storing your data?

We'll keep your data while you're an active customer.

Immediate EXPERIENCE, ADVERTISING AND PROMOTION OF PRODUCTS

Why do we use your personal data?

We will use your personal data to send you promotional offers, product promotions, information surveys and invitations via e-mail, text messages, phone calls and mail. To optimize your experience from fantazystores.gr, we will provide you with relevant information, recommend products, send you reminders about the products you remain in your shopping bag and send you personalized offers. All of these great services are based on your previous purchases, clicked ones, and the information you submitted to us.

What types of personal data do we process?

We will process personal data such as contact information, i.e. email address, phone number and zip code, if you want updates for children (if you choose to give it to us), gender (if you choose to provide it to us), which products and offers you have clicked.

Who has access to your personal data?

The data are used only for the provision of the abovementioned service and can be transmitted to third parties, such as media agencies and technical suppliers for the distribution of physical and digital direct marketing. We never transfer, sell or exchange your data for marketing purposes to third parties.

Your right to withdraw your consent:

You have the right to withdraw your consent to the processing of your personal data at any time and to oppose direct marketing. When you do this, fantazystores.gr will not be able to send you any other direct marketing offers or information based on your consent.

You may opt out of direct marketing by the following means:

following the instructions in each marketing post
by editing your account settings

How long have we been storing your data?

We will retain your data for direct marketing until you expressly and in writing withdraw your consent. For e-mail marketing, the deletion of your e-mail address can be done by document request via e-mail at info@fantazystores.gr.

ACCOUNT CREATION

Why do we use your personal data?

We will use your personal data to create and manage your personal account in order to offer you a personalized and relevant experience in fantazystores.gr. We will provide you with order history and details about your orders and allow you to handle your account settings. We'll also offer you easy ways to keep accurate and up-to-date information, such as contact information and payment information. Further, we will enable you to store items in your shopping bag, offer you size recommendations and allow you to evaluate and review the products you have purchased from us. To provide you with relevant product suggestions, fantazystores.gr will process your navigation and browsing on online platforms, purchase history and product reviews as well as the information you submitted through your account.

What kinds of personal data do we collect?

We will always process your email address and password that you submit to us when you register for fantazystores.gr. We will process the following categories of personal data if you choose to provide it to us, such as contact information such as name, address, phone number, date of birth, gender, country, account settings, encrypted payment card information. We'll process personal data if you make a purchase, such as Order History, Shipping Information, and Payment History. We will also process the following categories of personal data associated with your cookies, such as Click History and Navigation and Browsing History.

Who has access to your personal data?

Data transmitted to third parties is used only to provide you with the services listed above, to optimize the website we use for website services and analysis tools for product evaluation.

What is the legal basis for processing your personal data?

The processing of your personal data on your behalf is based on your consent when you create your account. The processing of your personal data to provide relevant product information is based on our legitimate interest.

How long do we keep your data?

We'll keep your data as long as you have an active account. You have the right to terminate your account at any time. If you choose to do so, your account will cease to exist and is considered inactive. We will retain your personal data if there are legal requirements and if there is an open dispute. After your account is terminated, your data will be deleted.

Your right to object to the processing of your data:

You have the right to object to the processing of your personal data, which is based on the legitimate interest of fantazystores.gr, by contacting info@fantazystores.gr. Then your account will be deleted and we will not be able to perform our services to you.

CUSTOMER SERVICE

Why do we use your personal data?

We will use your personal data to manage your queries, address complaints and warranty issues for products and technical support issues via email, chat, phone and social media. We can also contact you if there is a problem with your order.

What types of personal data do we process?

We will process the data you provide to us, such as contact information such as name, address, email address and phone number, date of birth, payment information and payment history, Credit information, Order Information, account or member number, all correspondence in the subject, etc.

Who has access to your personal data?

Data transmitted to third parties shall be used only for the provision of the services referred to above. What is the legal basis for processing your personal data? The processing of your personal data is based on the legitimate interest of fantazystores.gr.

Your right to object to processing on the basis of a legitimate interest:

You have the right to object to the processing of your personal data based on the legitimate interest of fantazystores.gr. fantazystores.gr will not continue to process personal data unless we can discern a legitimate ground for the process that takes precedence over your interests and rights or due to legal claims.

Competitions

Why are we using your data?

We will process your data when you enter our online contest. Your personal data will be used to contact you about the contest, before and after an event, to confirm the identity of the contestants, verify the contestants, communicate with the winners, deliver the prizes and monitor gift deliveries.

What types of personal data do we process?

We will process categories of personal data, such as contact information, i.e. name, address, email address and phone number, age as well as all information submitted to the competition.

Who has access to your personal data?

Data transmitted to third parties is used exclusively to provide you with the services mentioned above as well as to transport companies for the delivery of prizes.

What is the legal basis for processing your personal data?

The processing of your personal data is based on your consent when you choose to enter a competition.

Your right to withdraw your consent:

You have the right to expressly and in writing withdraw your consent to the processing of your personal data at any time. When you do, fantazystores.gr will not be able to provide you with the services mentioned above.

DEVELOPMENT AND IMPROVEMENT

Why do we use your personal data?

We will use data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we will not analyze your data at the individual level, the processing will be done with pseudo-legal data. This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features our customers use on our digital channels and to improve IT systems for our visitors and customers in general. The analysis is also used to develop and continuously improve the flow of logistics of goods through the forecasting of markets, stocks and deliveries, as well as the sustainability capacity of our resources, the rationalisation of markets and the planning of deliveries. In addition, we use the data to design new store and warehouse facilities and improve our product range.

What types of personal data do we process?

We will process the following categories of personal data if you have chosen to give it to us, such as number of customers, date of birth, gender, country, account settings, etc. If you have made a purchase we will process Order History, Shipping Information, and Payment History. We will also process the following categories of personal data linked to cookies, namely Click History and Navigation and Browsing History.

Who has access to your personal data?

Data transmitted to third parties shall be used only for the provision of the services referred to above. We use web analytics companies to analyze the online behavior of our customers at a general level. What is the legal basis for processing your personal data? The processing of your personal data, the development and improvement of our services and products, is based on our legitimate interest.

How long have we been storing your data?

We'll keep your data as long as you have an active account. After your account or membership is terminated, your data will be deleted.

Your right to object to the processing of your data:

LEGAL OBLIGATIONS

Why do we use your personal data?

We will use your personal data to comply with the obligations arising from the laws, court decisions and decisions of the authorities. This includes using your personal data to collect and verify accounting information to comply with accounting rules.

What types of personal data do we process?

We will process the following categories of personal data: number of customers, order number, name, postal address, Transaction amount and Transaction date, etc.

Who has access to your personal data?

The fantazystores.gr. We will also share your personal data with IT companies that provide library system solutions as well as with legal companies or lawyers to defend our interests.
What is the legal basis for processing your personal data? The processing of your personal data is necessary in order for fantazystores.gr to fulfill its legal obligation.

PROVISION OF THE NAME AND THE ENGLISH

Why do we use your personal data?

We will use your personal data to manage loss prevention by ensuring that the terms and conditions are followed and the misuse of our services is detected and prevented. We will also use your personal data with video viewing, for security reasons, so that we can monitor incidents and prevent and report criminal offences in our stores. Your personal data will be used to prevent and investigate the misuse of our online services, losses and fraud by analyzing the behavior of online shopping.

What types of personal data do we process?

We will process personal data such as contact information, i.e. name, address, phone number and email address, video, Order History, Shipping Information, Payment History, etc.

Who has access to your personal data?

Your personal data transmitted to third parties is used only for the purposes mentioned above. We will share your data with companies for export based on reference. Incidents and fraud can be shared with insurance companies, legal authorities or local and global law enforcement to complete investigations. Please be aware that these recipients will have an independent right or obligation to process your personal data.

What is the legal basis for processing your personal data?

The processing of your personal data to prevent misuse of our services is based on our legitimate interest.
How long have we been storing your data? We will retain your data for the length of time we need to prevent and/or report potential fraud and other offences. The videos will be saved, in the manner and for the time specified by Greek law.

Your right to object to the processing of your data:

COOKIES

What are cookies?

A cookie is a small text file that the website installs on your computer, phone or any other device, with information about your browsing on that website. Cookies are necessary because they make browsing easier and friendlier without harming your computer. Although in this policy the general term cookies is used by the website as a basic method of storing information, the browser's "local storage" space is used for the same purposes as cookies. In this sense, all the information in this section also applies to this "Local Storage".

What are cookies used on this website for?

Cookies are an essential factor in how our website works. The main goal of our cookies is to improve your browsing experience. For example, cookies help us remember your preferences (language, country, etc.) during browsing and future visits. The information gathered in cookies allows, among other things, the improvement of the website, through an evaluation of the numbers and patterns of use, the adaptation of the website to the individual interests of users, the improved speed of searches, etc. In some cases, with your prior consent we may use cookies, tags or other similar systems to obtain information that allows us to show you from our website or third-party websites or by any other means, advertisements based on the analysis of your browsing habits.

For what purposes are cookies NOT used on this website?

We do not store in cookies that we use sensitive information, personal identification such as your address, password, credit or debit card information, etc.

Who uses the information stored in cookies?

The information stored in our website's cookies is used exclusively by us, with the exception of certain "third-party cookies", which external companies use and manage to provide us with services we request to improve the user's services and experience when browsing our website. The main services for those who use these "third party cookies" are the receipt of access statistics and the guarantee of realized payment transactions.

How do I avoid using cookies on this website?

If you prefer to avoid using cookies on this page taking into account the above restrictions, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser associated with this website. You may use this option to avoid using cookies at any time.

How do I disable and delete the use of cookies?

To restrict, block or delete cookies from this website, you may at any time modify your browser settings in accordance with the rules indicated below. Although each browser is set up differently, cookies are usually set from the Preferences or Tools menu. For more details about setting cookies in your browser, see your program's Help menu.

How long have we been storing your data?

The fantazystores.gr. does not store your personal data. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies, see the "Help" section in your browser. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.